Essentials | Only What Your Skin Needs

Essentials - Only What Your Skin Needs
This Privacy Policy explains how Essentials ("Essentials", "We", "Us") collects, uses, shares and protects your personal information when You visit or buy from https://www.truelyessentials.com/ ("Website"), or contact Us through email, WhatsApp or social media.
By using the Website, You agree to the practices described in this Privacy Policy. If You do not agree, please do not use the Website.
1. INFORMATION WE COLLECT
1.1. Information You give Us:
1.1.1. Identity and contact details, such as your name, email address, phone number and delivery address.
1.1.2. Account details, such as your login credentials and order history.
1.1.3. Order and payment information, such as products purchased, order value and payment method. Card, wallet and bank credentials are handled by our payment providers, and We do not store them.
1.1.4. Communications, such as messages You send Us by email, WhatsApp or social media, and reviews or feedback You submit.
1.2. Information We collect automatically: when You use the Website, We collect technical data such as your IP address, device and browser type, pages viewed, time spent, referring page and approximate location, using cookies and similar technologies (see our Cookie Policy).
1.3. Information from third parties: We may receive delivery status from couriers, payment confirmation from payment providers, and campaign or analytics data from advertising and analytics platforms.
2. HOW WE USE YOUR INFORMATION
2.1. We use your information to:
2.1.1. Create and manage your account and process, deliver and support your orders, returns and refunds.
2.1.2. Respond to your questions, complaints and feedback.
2.1.3. Send order updates and, where You have agreed or where the law allows, offers, product news and reminders.
2.1.4. Understand how the Website is used and improve our products, content and services.
2.1.5. Prevent fraud, misuse of discount codes and unauthorized access.
2.1.6. Comply with legal, tax and regulatory requirements in Nepal.
3. SHARING OF INFORMATION
3.1. We do not sell your personal information. We share it only as needed with:
3.1.1. Delivery and logistics partners, to deliver your order.
3.1.2. Payment service providers, to process payments and refunds.
3.1.3. Website hosting, IT, analytics, messaging and marketing service providers that help Us run the Website.
3.1.4. Government authorities, courts or regulators, where required by law or to protect our legal rights.
3.1.5. A buyer or successor, if Essentials is merged with or sold to another business, subject to this Privacy Policy.
3.2. Our service providers may use your information only to provide services to Us and must protect it.
4. COOKIES
We use cookies and similar technologies to keep the Website working, remember your preferences, measure performance and show relevant marketing. Please read our Cookie Policy for details and how to manage cookies.
5. MARKETING COMMUNICATIONS
5.1. We may contact You by email, SMS or WhatsApp with offers and updates if You have agreed or where the law allows.
5.2. You can opt out at any time by using the unsubscribe link, replying STOP, or writing to Us at support@truelyessentials.com. Order-related messages will still be sent.
6. DATA RETENTION
We keep your information only as long as needed for the purposes in this Privacy Policy, including to meet legal, tax, accounting and dispute-resolution requirements. When it is no longer needed, We delete or anonymise it.
7. DATA SECURITY
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, so We cannot guarantee absolute security. Please keep your account password confidential.
8. YOUR RIGHTS
8.1. Subject to applicable law, You may ask Us to:
8.1.1. Tell You what personal information We hold about You and give You a copy.
8.1.2. Correct information that is inaccurate or incomplete.
8.1.3. Delete your information or close your account, where We are not required to keep it.
8.1.4. Stop using your information for marketing, or withdraw consent You have previously given.
8.2. To make a request, contact Us using the details in Clause 13. We may need to verify your identity first, and We will respond within a reasonable time.
9. CHILDREN
The Website is not intended for children below 18 years. We do not knowingly collect personal information from minors without the consent of a parent or guardian. If You believe a minor has given Us information, please contact Us and We will delete it.
10. THIRD-PARTY LINKS
The Website may link to third-party websites and social media pages. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing information with them.
11. TRANSFER OF INFORMATION OUTSIDE NEPAL
Some of our service providers, such as hosting, analytics or messaging platforms, may store or process information on servers outside Nepal. Where this happens, We take reasonable steps to make sure your information is handled with appropriate care.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Update" date, and for significant changes We will notify You by email or a notice on the Website. Continued use of the Website means You accept the updated policy.
13. CONTACT US
For any question, request or complaint about this Privacy Policy or your personal information, write to: support@truelyessentials.com or WhatsApp +977 9714629103. Support hours are Sunday-Friday, 9:00 AM-6:00 PM (Nepal Time).

Essentials - Only What Your Skin Needs This Privacy Policy explains how Essentials ("Essentials", "We", "Us") collects, uses, shares and protects your personal information when You visit or buy from https://www.truelyessentials.com/ ("Website"), or contact Us through email, WhatsApp or social media. By using the Website, You agree to the practices described in this Privacy Policy. If You do not agree, please do not use the Website. 1. INFORMATION WE COLLECT 1.1. Information You give Us: 1.1.1. Identity and contact details, such as your name, email address, phone number and delivery address. 1.1.2. Account details, such as your login credentials and order history. 1.1.3. Order and payment information, such as products purchased, order value and payment method. Card, wallet and bank credentials are handled by our payment providers, and We do not store them. 1.1.4. Communications, such as messages You send Us by email, WhatsApp or social media, and reviews or feedback You submit. 1.2. Information We collect automatically: when You use the Website, We collect technical data such as your IP address, device and browser type, pages viewed, time spent, referring page and approximate location, using cookies and similar technologies (see our Cookie Policy). 1.3. Information from third parties: We may receive delivery status from couriers, payment confirmation from payment providers, and campaign or analytics data from advertising and analytics platforms. 2. HOW WE USE YOUR INFORMATION 2.1. We use your information to: 2.1.1. Create and manage your account and process, deliver and support your orders, returns and refunds. 2.1.2. Respond to your questions, complaints and feedback. 2.1.3. Send order updates and, where You have agreed or where the law allows, offers, product news and reminders. 2.1.4. Understand how the Website is used and improve our products, content and services. 2.1.5. Prevent fraud, misuse of discount codes and unauthorized access. 2.1.6. Comply with legal, tax and regulatory requirements in Nepal. 3. SHARING OF INFORMATION 3.1. We do not sell your personal information. We share it only as needed with: 3.1.1. Delivery and logistics partners, to deliver your order. 3.1.2. Payment service providers, to process payments and refunds. 3.1.3. Website hosting, IT, analytics, messaging and marketing service providers that help Us run the Website. 3.1.4. Government authorities, courts or regulators, where required by law or to protect our legal rights. 3.1.5. A buyer or successor, if Essentials is merged with or sold to another business, subject to this Privacy Policy. 3.2. Our service providers may use your information only to provide services to Us and must protect it. 4. COOKIES We use cookies and similar technologies to keep the Website working, remember your preferences, measure performance and show relevant marketing. Please read our Cookie Policy for details and how to manage cookies. 5. MARKETING COMMUNICATIONS 5.1. We may contact You by email, SMS or WhatsApp with offers and updates if You have agreed or where the law allows. 5.2. You can opt out at any time by using the unsubscribe link, replying STOP, or writing to Us at support@truelyessentials.com. Order-related messages will still be sent. 6. DATA RETENTION We keep your information only as long as needed for the purposes in this Privacy Policy, including to meet legal, tax, accounting and dispute-resolution requirements. When it is no longer needed, We delete or anonymise it. 7. DATA SECURITY We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, so We cannot guarantee absolute security. Please keep your account password confidential. 8. YOUR RIGHTS 8.1. Subject to applicable law, You may ask Us to: 8.1.1. Tell You what personal information We hold about You and give You a copy. 8.1.2. Correct information that is inaccurate or incomplete. 8.1.3. Delete your information or close your account, where We are not required to keep it. 8.1.4. Stop using your information for marketing, or withdraw consent You have previously given. 8.2. To make a request, contact Us using the details in Clause 13. We may need to verify your identity first, and We will respond within a reasonable time. 9. CHILDREN The Website is not intended for children below 18 years. We do not knowingly collect personal information from minors without the consent of a parent or guardian. If You believe a minor has given Us information, please contact Us and We will delete it. 10. THIRD-PARTY LINKS The Website may link to third-party websites and social media pages. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing information with them. 11. TRANSFER OF INFORMATION OUTSIDE NEPAL Some of our service providers, such as hosting, analytics or messaging platforms, may store or process information on servers outside Nepal. Where this happens, We take reasonable steps to make sure your information is handled with appropriate care. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Update" date, and for significant changes We will notify You by email or a notice on the Website. Continued use of the Website means You accept the updated policy. 13. CONTACT US For any question, request or complaint about this Privacy Policy or your personal information, write to: support@truelyessentials.com or WhatsApp +977 9714629103. Support hours are Sunday-Friday, 9:00 AM-6:00 PM (Nepal Time).